Many IT Organizations/departments are outsourcing to offshore in different countries. In reality there should be ” IT service management” need to be tracked without failures. With reference to the ITSM and the offshore vendor services tracking one senior practitioner should be there at offshore. This article explains the need and the role of this practitioner.
I have posted a blog on this topic in the relevant site in the below URL:
You can read it and if you have questions please contact me.
You can also view the below link for my award: